ORDERING

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

That varies based on where you live and whether or not all of your items are in stock. We try to keep our stock as up to date as possible, but if there is an error or extended hold on your order, you will be contacted by email.

Domestic Orders:

Typically processed within 2-5 business days from the date of order, and takes about 2-5 business days to reach its destination, depending on your proximity to our warehouse.

International Orders:

Typically processed within 1 business week, and can take 2-4 weeks or more to reach its destination, depending on location, shipment type, and how quickly it passes through customs. Skullflower Merchandising is not responsible for any import/customs costs other countries may add on for item deliveries. Those are completely separate charges and are out of our control.

Please check the email address you used in your order to look for order updates before emailing us about the status of your order. If you have a customer account with us, you will be able to see your order status in your control panel.

All orders ship from our warehouse in Albany, New York.

HOW DO PRE-ORDERS WORK?

When items show as being a “Pre-order”, their description will have a release date of when we anticipate them to be in stock and begin shipping out.

If items in stock are part of an order that also has item listed as a pre-order, the entire order will be held until the pre-order is released.  Once the item(s) pre-order has ended, we will show them as being in stock.

Pre-order dates are an estimation, not a guarantee of when the item will be available.

HOW DO BACK-ORDER ITEMS WORK?

When an item is on back-order, it means that it is planned to be reproduced again, and is just waiting to go through our production line.

Back-order allows for customers to place orders for items that are getting reproduced.

Back-order items show a notation accordingly in the item description. We also show the estimated date for the item to be back in stock and shipping out again. This date is an estimation of when we plan to have the item back in stock at our warehouse; it’s not a guarantee or a delivery date.

When the item is back in stock, you’re order will ship and you will receive a notification via email containing all shipment details.

HOW DO I KNOW IF THE ITEM(S) I WANT IS IN STOCK?

We keep our inventory as accurate and up-to-date as possible.

If items are on pre-order or back-order, there will be a notation in the description to indicate that.

If for some reason you place an order for an item we cannot fill that is not on pre-order or back-order, we will contact you via email once your order is processed.

THE ITEM(S) I WANT IS OUT OF STOCK, WHEN WILL IT BE BACK IN STOCK?

We constantly restock our items as often as we can, but typically restock based on the level of demand and the overall stock level of inventory for that particular item.

Currently “sold out” item sizes will not show up as available for purchase unless they are in stock, on pre-order, or on back-order

If you have a question about a specific item, you can contact us regarding estimated availability; but please understand that we may not be able to provide a lot of information for certain items.

CAN I CANCEL MY ORDER?

Yes, provided that your order has not been processed yet. Please contact us via email if you need to cancel the order.

If your order has been processed already, we cannot cancel your order and it becomes subject to our return policy.

If you emailed us prior to receiving the shipment notification, but we are still not able to get back to you or stop the processing in time, the order still becomes subject to our return policy.

WHY WON’T MY ORDER GO THROUGH?

If your order is not completing properly you should receive an error accordingly. Please double check that all necessary fields are filled out and that all information in those fields is correct.

Ensure your credit card number, expiration date, CVV code, and billing information all match the information your banking institution has on file.

If you continue to have problems, please contact us with the details of your problem and we will work to help find a solution for you.

MY CREDIT CARD WAS CHARGED, BUT MY ORDER DID NOT GO THROUGH?

If you were not taken to our confirmation page, but your order was charged on your banking statement, you are likely seeing a “temporary hold” by your credit card company. This occurs when your order information does not pass our security standards.

If certain incorrect information is given our store will deny the order, and your CC company will hold the funds for a brief time (typically 1-3 business days). The reason for this is because the banking institution sees the pending charge even if it is denied on our end, therefore the funds get held until they can verify if the transaction actually completed or was denied.

When placing your order, please make sure all the details are correct and exactly match your credit card information.

WHAT FORMS OF PAYMENT CAN I USE?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

We also accept Domestic Money Orders mailed to us. When sending a money order, please be sure to account for shipping costs (and tax if located in CA). If you need assistance with this, please contact us.

HOW SECURE IS MY PAYMENT?

Skullflower Merchandising’s online processing automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Your payment information stays secured, is not stored on our website, and cannot even be viewed by our staff.

We are a verified authorize.net merchant. Authorize.net is a leader in the credit card processing industry and uses the highest standards available for information protection and fraud prevention.

WHEN WILL MY CREDIT CARD BE CHARGED?

Credit/Debit cards will be charged at the time of purchase, once the order has been verified and completed.

This also holds true when ordering for pre-order or back-order items to help ensure that we reserve the necessary item(s) for you.